F.A.Q

What are the shipping times for your products?
We take 1-3 days to process your order and then ship based on you selected shipping mode.

Do you ship all over the world?
Yes, absolutely. We ship worldwide.

Where do we ship your product from?
Our offices are located in Oklahoma City, Oklahoma. Our international warehouse is located in the USA.

Do you provide product tracking / tracking information?
Yes, you will receive an email with the tracking number as soon as we ship the order

Some items are missing from my order, what happens?
Our products are shipped according to your order. However, you can our contact support at fashion@noirmodel.com

I received a damaged item. What can I do?
We are sorry to hear that. 
Simply send us a picture of the damaged item in question to the email address: fashion@noirmodel.com and we will send you a similar replacement item as soon as possible.

Where are you located?
We are located in Ville en Pays

I still have not received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. 
You can instead track your order and see where it is at any time. 
If you still feel that you need assistance in tracing your package or would like to inquire about it, 
please contact us by email at the following address: email address

Do you have a refund policy?
We do our best to resolve any issues our customers may have with their items online. 
If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 10 days of the date of the order and the product (s) concerned are not on sale.
For more information, please read more about our refund policy.